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IBM Certified Solution Designer - Case Manager v5.1 Sample Questions:

1. How do custom actions added in the Case Toolbar appear?

A) As a single button with a configurable name/title.
B) As a "More Actions" button.
C) As individual buttons.
D) As hyperlinks to each action.

2. A customer is looking for assistance in determining a backup strategy.
Which statement is true regarding backup of the ICM solution?

A) A Hot Backup cannot be performed because Business Space prevents it.
B) A Hot Backup cannot be performed because of the difficulties of ensuring in-flight transactions.
C) A Hot Backup can be performed because ICM provides additional features to permit this process.
D) A Hot Backup can be performed if the operating system is AIX.

3. When looking at the design of necessary tasks there are tasks that exist within another FileNet BPM solution and tasks that exist within an IBM BPM repository. It is learned that you will need to keep the workflows as they are. Which approach should be taken for task design?

A) Import FileNet BPM workflows and call IBM BPM workflows from within a task.
B) Copy FileNet BPM workflows and call IBM BPM workflows from within a task.
C) Copy FileNet BPM workflows and import IBM BPM workflows as a task.
D) Import FileNet BPM workflows and import IBM BPM workflows as a task.

4. What are the tasks types in ICM?

A) Document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.
B) Repeatable tasks, document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.
C) Repeatable tasks, optional tasks, discretionary tasks, and event driven tasks.
D) Repeatable tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.

5. What can IBM Content Analytics be used for? (Choose two.)

A) See which words and phrases occur frequently in many cases.
B) Discover unexpected correlations between words and phrases.
C) Reporting on cases and tasks that are currently active.
D) Get data on the average time to complete business tasks during a specific time interval.
E) Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively.

Solutions: