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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A) Ability to have a customer leave a journey when they have an escalated case.
B) Ability to create a B2C storefront using Digital Experiences.
C) Ability to allow the agent to see purchase history to support case management
D) Ability to de-duplicate and create a single customer identity.

2. A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

A) Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.
B) Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.
C) Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.
D) Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.

3. Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A) Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.
B) Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
C) Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
D) Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

4. Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

A) Bulk API Serial Mode
B) REST API
C) Bulk API
D) SOAP API

5. Refer to the image below:

A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

A) Salesforce Marketing Cloud
B) Salesforce Core Platform/Identity
C) Salesforce B2C Commerce
D) Salesforce CDP

Solutions: