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Last Updated: Aug 23, 2026
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes |
| Topic 2: Integration and Extensibility | - API management and event-driven architecture - SAP Integration Suite concepts - Extensibility options in SAP CX solutions |
| Topic 3: SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| Topic 4: Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| Topic 5: SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
| Topic 6: SAP Customer Experience Architecture | - SAP CX solution integration landscape - Composable enterprise and CX strategy - End-to-end CX architecture principles |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
A) Using knowledge base management
B) Using work ticket management
C) Using installed base management
D) Using workflow rule management
2. Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
A) Avoid unplanned downtime
B) Hire to Retire
C) External workforce
D) Travel to Reimburse
E) Guided buying
3. In which process are trading partner collaboration and contract negotiations executed?
A) Lead to Cash
B) Source to Pay
C) Design to Operate
D) Recruit to Retire
4. Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.
A) Addition of extension fields
B) Complex scenarios requiring business logic
C) Execution of logic in an external system
D) Screen adaptations for user interfaces
5. Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.
A) Product (material) master data
B) Marketing campaigns
C) Stock movements
D) Sales/services transactions
E) Customer master data
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C,D | Question # 3 Answer: B | Question # 4 Answer: B,D | Question # 5 Answer: A,D,E |
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