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Last Updated: Aug 02, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Technical management practices - Service management practices |
| Topic 2: ITIL Service Value System (SVS) | - Governance - Continual improvement - Service value chain - Guiding principles |
| Topic 3: Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| Topic 4: The Four Dimensions of Service Management | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Was ist ein Event?
A) Eine ungeplante Unterbrechung eines Dienstes oder eine Verringerung der Qualität eines Dienstes
B) Das Hinzufügen, Ändern oder Entfernen von allem, was direkte oder indirekte Auswirkungen auf Dienste haben könnte
C) Jede Statusänderung, die für die Verwaltung eines Dienstes oder eines anderen Konfigurationselements von Bedeutung ist
D) Ursache eines oder mehrerer Vorfälle
2. Welche Aussage zur Praxis der „Change Enablement“-Praxis ist RICHTIG?
A) Notfalländerungen sind Änderungen, die vor der Implementierung vollständig getestet und dokumentiert werden müssen
B) Notfalländerungen sind Änderungen, die so schnell wie möglich umgesetzt werden müssen und daher eine beschleunigte Autorisierung erfordern.
C) Standardänderungen sind Änderungen, die nach einem Standardprozess geplant, bewertet und genehmigt werden müssen
D) Serviceanfragen sind in der Regel normale Änderungen, die schnell und ohne Autorisierung umgesetzt werden können
3. Was passiert, wenn eine Problemumgehung zur dauerhaften Lösung eines Problems wird, das nicht kosteneffizient gelöst werden kann?
A) Das Problem verbleibt im Status „Known Error“
B) Eine Änderungsanforderung wird an die Änderungskontrolle übermittelt
C) Der Problemdatensatz wird gelöscht
D) Das Problemmanagement stellt den Dienst so schnell wie möglich wieder her
4. Was ist im Zweck der Praxis der „Änderungsermöglichung“ enthalten?
A) Stellen Sie sicher, dass die Risiken ordnungsgemäß bewertet wurden
B) Planen und verwalten Sie den gesamten Lebenszyklus aller IT-Assets
C) Ausgewählte Zustandsänderungen aufzeichnen und melden
D) Neue und geänderte Dienste zur Nutzung bereitstellen
5. Was beschreibt, wie Komponenten und Aktivitäten zusammenarbeiten, um die Wertschöpfung zu ermöglichen?
A) Die vier Dimensionen des Servicemanagements
B) Das ITIL-Service-Wertesystem
C) Eine Servicebeziehung
D) Die ITIL-Leitprinzipien
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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